Frequently Asked Questions:

Forgot my username or password?

How do I create a user account?

Do I have to finish the course in one sitting?

Can I train a group of employees using one login?

What are the minimum technical requirements?

When I try to log in I am getting a message that says, “Session expired”.
 

Forgot my username or password?

Your default username is your first initial of your first name + your entire last name. Example: John Smith, username = JSmith

Your default password is your last 4 digits of your Social Security Number. Example: 745-85-2586, password = 2586

How do I create a user account?

Once someone from your company creates a company account you can click on the “Create User Account” button on the home page. This will create a username for you and allow you to log in and take the course.

Do I have to finish the course in one session?

You don’t have to finish the course all at once. You may quit partway through the course, our system will bookmark where you left off.

Can I train a group of employees using one login?

No. Everyone has his or her own unique username and password. Everyone taking the course online will need to log in INDIVIDUALLY. The name on the printed certificate will be the name of the person logged into ClickSafety.

What are the minimum technical requirements?

Processor:
Pentium II based 166 MHz (or equivalent) minimum

Operating System:
Windows 95, Windows 98, Windows NT 4.0, Windows ME, Windows 2000

Memory:
32 MB of RAM, 4 MB Video RAM

Video Display:
640 x 480 Resolution, VGA 256 colors

Hardware Accessories:
Sound card and speakers/headphones (recommended)

Internet Connection:
28.8 kbps per person, per computer (Recommended: DSL, Cable Modem, or T1)

Internet Browser:
Internet Explorer 4.01 or higher, minimum.
Netscape Navigator 4.08 or higher, minimum

Internet Browser Plug-in (For Online Training Courses):
Macromedia Flash 4.0 Player or better

When I try to log in I am getting a message that says, “Session expired”.

This problem is most likely due to your browser settings not accepting cookies. Our site requires cookies to keep track of your login information. It may also be that your administrator has deleted you out of the system.